Return & Refund Policy
Last Updated: October 2, 2026
At Handbag Hannah, we want you to be happy with your purchase. If there is a problem with your order, please contact us so we can help.
Return Authorization Required
All returns require prior approval and a Return Merchandise Authorization (RMA).
To request a return, email hello@handbaghannah.com with:
- Your name and order number
- The item you would like to return
- The reason for the return
- Photographs showing any damage, defect, or workmanship issue, when applicable
Please do not return merchandise without first receiving an RMA and return instructions from us. Unauthorized returns may not be accepted or eligible for a refund.
Damaged, Defective or Incorrect Items
Please inspect your order when it arrives.
If you receive an item that is damaged, defective, has a workmanship issue, or is materially different from the item you ordered, please contact us within 7 days of delivery at hello@handbaghannah.com.
Please include photographs clearly showing the issue as well as photographs of the packaging when shipping damage may have occurred.
Once reviewed and approved, we will provide an RMA and return instructions.
For an approved return involving a verified defect, workmanship issue, shipping damage, or incorrect item, Handbag Hannah will provide or reimburse reasonable return shipping costs.
Depending on the circumstances and product availability, we may offer a replacement or refund.
Other Returns
We understand that sometimes a purchase simply doesn't work out.
For eligible merchandise that is not defective or damaged, you may request a return within 14 days of delivery.
To be eligible, the item must be:
- Unused and unworn
- In the same condition in which it was received
- Free from damage, stains, odors, alterations, or signs of use
- Returned with its original tags, accessories, dust bags, packaging, or other components included with the product
Return shipping for non-defective merchandise is the responsibility of the customer. Original shipping charges are not refundable.
Return Instructions
All approved returns must be sent to the return location provided with your RMA.
Do not send merchandise to the address shown elsewhere on our website or on a shipping label unless that address is specifically provided in your return authorization instructions.
Items originally shipped by one of our fulfillment partners should not be returned to the original shipping location unless specifically instructed by Handbag Hannah.
Non-Returnable Items
Certain merchandise may not be eligible for return, including:
- Items marked Final Sale
- Vintage products or pre- loved merchandise
- Gift cards
- Personalized or customized merchandise
- Items that have been used, worn, altered, washed, or damaged after delivery
- Items returned without all original components or accessories
Any additional product-specific return restrictions will be disclosed on the product page when applicable.
Refunds
Once an authorized return is received, we will inspect the merchandise and notify you regarding the status of your refund.
Approved refunds will be issued to the original method of payment.
Please allow approximately 5–10 business days after approval for the refund to appear on your account. Actual posting times are determined by your bank, credit-card issuer, or payment provider.
Shipping charges are generally non-refundable unless the return results from an error by Handbag Hannah or an approved damage, defect, or workmanship claim.
Return Shipping
Customers are responsible for securely packaging authorized returns.
We strongly recommend using a shipping service that provides tracking. Handbag Hannah cannot be responsible for a return package that is lost before it reaches us.
If we provide a prepaid return label for a defective, damaged, or incorrect item, please use the provided label and follow the accompanying return instructions.
Refunds Without a Return
In some circumstances, Handbag Hannah may determine that returning an item is unnecessary. We may, at our discretion, issue a refund, replacement, or other resolution without requiring the merchandise to be returned.
This does not mean that other purchases or claims will automatically qualify for the same resolution.
Questions or Return Requests
To request an RMA or ask a question about a return or refund, contact us at:
Please include your order number so we can assist you as quickly as possible.